At GoCar Bulgaria, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our car rental services. By accessing our website, you agree to the terms described below.
1. Information We Collect
We collect information necessary to process your booking and provide the best possible service. This may include:
- 🧾 Personal details such as your name, email address, and phone number
- 🚗 Rental details like pick-up and drop-off locations, dates, and vehicle preferences
- 💳 Payment information (processed securely through our partners)
- 🌍 Technical information such as IP address, browser type, and device details (for website optimization)
2. How We Use Your Information
Your personal data is used exclusively for the following purposes:
- To process and confirm your car rental booking
- To communicate with you about your reservation or support requests
- To improve our website, services, and customer experience
- To comply with legal obligations and prevent fraud
3. Data Sharing
We only share your data with trusted third parties directly involved in fulfilling your rental request, such as local car rental providers and secure payment processors. We do not sell, rent, or distribute your personal data to any unrelated third parties for marketing purposes.
4. Data Storage and Security
All personal information is stored on secure servers with strict access control. We use modern encryption methods to protect your data from unauthorized access, loss, or misuse. Our website uses SSL (Secure Socket Layer) technology to ensure that all communications remain private and secure.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us understand visitor behavior, improve navigation, and personalize offers. You can manage or disable cookies through your browser settings at any time.
6. Your Rights
Under GDPR and applicable Bulgarian law, you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for processing at any time
- Request data portability to another provider
To exercise any of these rights, please contact us at [email protected].
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to other car rental or travel-related sites. We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect new regulations, improvements, or service updates. The latest version will always be available on this page with the “Last Updated” date indicated.